Help for families
Customer support for your portraits and orders.
Choose the issue that best matches your question, then send us the details our team needs to help.
Customer support
What can we help you with?
Choose a support topic for the quickest path to an answer. We usually reply to support requests within 24-48 hours.
Missing order
Let’s locate your portrait package.
Package delivery averages two weeks. If it has been longer, send us the order number, student name, school, and picture-day date.
Track your order
View your order status online.
Open the order portal and verify your email to see receipts, current orders, and available updates.
Open My OrdersPortrait or print issue
Tell us what needs to be corrected.
Include the order number and a clear description of the affected portrait, print, or package so our team can help.
General help
Have another question?
Send our customer support team a message or call (718) 830-9050.
Other ways to reach us
Talk with our team.
For the fastest help, include the student name, school name, order number when available, and a clear description of the issue.